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C1 provides identity governance for Gladly. Integrate your Gladly instance with C1 for unified visibility and governance over agent access.

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Capabilities

The connector syncs your Gladly agents as users, your teams and inboxes, and each team’s agent membership as grants. It is read-only and does not provision access.

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Gather Gladly credentials

To configure the Gladly connector, you need a Gladly Administrator to create an API User and grant it API permission.
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In Gladly, a Gladly Administrator designates an agent as an API User and grants it API permission. API permissions are set on an agent-by-agent basis.
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Generate an API token for that API User. The connector reads agents, teams, and inboxes, so the API User must be able to read those resources.
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Note the API User’s login email, its API token, and your Gladly API base URL, which is https://<your-organization>.gladly.com/api/v1.

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Configure the Gladly connector

Follow these instructions to use a built-in, no-code connector hosted by C1.
1
In C1, navigate to Integrations > Connectors and click Add connector.
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Search for Gladly and click Add.
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Choose how to set up the new Gladly connector.
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Set the owner for this connector.
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Click Next.
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Find the Settings area of the page and click Edit.
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Enter the Gladly credentials:
  • Gladly API base URL: Your full Gladly API URL including the /api/v1 suffix, for example https://yourcompany.gladly.com/api/v1.
  • Gladly API user email: The login email of the API User.
  • Gladly API token: The API token for that API User.
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Click Save.
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The connector’s label changes to Syncing, followed by Connected. You can view the logs to ensure that information is syncing.
Done. Your Gladly connector is now pulling access data into C1.